Some people like to learn new ways of accomplishing tasks and others think just because they have been doing a task a certain way THIS is the way you should be doing it. Examples:
Storing Records – “I file EOBs in the patient files.” Practice Management experts would agree this creates work and is completely unnecessary, yet there have been many practitioners who won’t quit this practice. I have been unable to convince these practitioners to file EOBs differently, they refuse to try something else yet at the same time they complain how huge their patient files are becoming. EOBs should be filed BY date, literally just set in chronological order as they are received. If you date stamp your mail and use that date in your billing software, it’s incredibly easy to quickly find any EOB. It’s even easier to receive your EOBs electronically and save in files on your desktop, OR scan and save on your desktop. Get a good back up system – you’re done.
Collecting from patients- “I am not going to collect from the patient because I don’t know how much to collect.” I’m going to wait until I get the insurance EOB and then collect from the patient. Whaaaaat? WHY would you wait 30 days to collect money when if you did a bit of prework you could know at the time of service? Oh – these are the same offices who complain about patients NOT paying…. Guess what – YOU gave them the idea!
Office Hours- “My office hours are by appointment.” NOW believe me this does not mean – I’ll come in when ever you want to see me.” This is more like I’ll come in when ever I want to come in and if I don’t want to, then I won’t and I don’t have to because I have no set office hours. NO successful office runs like this, successful practitioners aren’t worried about being in their office UN-necessarily. They know that patients need to know open office hours and when you’ll be there if they need you.
Try thinking outside the box; try something different (ESPECIALLY if someone who may know a bit more than you might recommend it.) There’s actually much more room outside the box, get out and see for yourself.